Client Success: Claims Stabilized. Time Given Back.

At the start of the year, a family with comprehensive coverage was preparing for new deductibles, updated benefits, and a carrier transition. While nothing appeared “wrong,” the family had unresolved out-of-network claims from the prior year and growing uncertainty around how new plan changes would affect reimbursement going forward.

Rather than continue managing these issues internally, the family engaged Emry Concierge to proactively bring order to their healthcare administration.

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How We Helped:

• Reviewed recent out-of-network medical and dental claims for accuracy and reimbursement status

• Identified claims impacted by year-end processing delays and benefit interpretation issues

• Coordinated directly with carriers and providers to confirm proper submission and documentation

• Clarified reimbursement eligibility for concierge and specialty services under the new plan year

• Took over ongoing claims tracking and insurance follow-up

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Outcome:

• Several outstanding claims resolved and reimbursed early in the year

• Administrative uncertainty removed as the new plan year began

• Hours of time saved by eliminating ongoing insurance follow-ups and guesswork

• A clear, proactive system established for the year ahead

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Even when everything should be covered, billing errors happen. Emry Concierge makes sure they don’t become your burden.  Let’s talk.