Emry Concierge Took Claims Off Their Plate (and $14K Came Back)

Client Profile

A busy family engaged Emry to manage the complexities of out-of-network claims and insurance reimbursements for ongoing medical care. The family was juggling high out-of-pocket costs, slow insurer response times, and the burden of tracking claim statuses across multiple providers. They needed help with end-to-end management.

How We Helped

Emry Concierge assigned a dedicated advocate to take over the time-consuming process of tracking medical claims the family had already paid for—ensuring they were properly submitted for reimbursement and nothing slipped through the cracks.  

Services included:

• Consolidating and submitting eligible claims directly to insurance

• Monitoring claim status daily across provider and insurer portals

• Coordinating with both client and insurer to confirm payment

• Providing monthly reports with clear status updates: Paid, Pending Insurance, and Pending Client Action

The Results

In less than six months, Emry recovered more than $14,000 in insurance reimbursements on the family’s behalf. Emry’s proactive tracking and follow-up ensured that reimbursements didn’t get lost or delayed—and gave the family complete transparency on what was still pending.

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“We would never have gotten that money back on our own. Emry took care of everything—and made it easy to stay in the loop without lifting a finger.” — Family Office

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Whether you’re managing wealth—or navigating your own healthcare costs—Emry Concierge can help. Let’s connect.