Emry Concierge Turned a Surprise Bill Into a $0 Balance

Client Profile

A senior partner at a global consulting firm contacted Emry Concierge after receiving an unexpected medical bill. Covered by an employer-sponsored PPO plan, the client had booked her annual physical—expecting routine preventive services to be fully covered. Instead, she was surprised by a several-hundred-dollar lab bill, despite following all the right steps.

How We Helped

Her Emry Concierge advocate took the lead immediately—reviewing the claim, flagging the billing issue, and coordinating between provider and insurer to correct the error before any payment was due.

Services included:

• Verifying coverage and identifying incorrect claim coding

• Contacting the provider and lab to request proper preventive coding and claim resubmission

• Alerting the insurance carrier to the corrected claim and advocating for reprocessing

• Monitoring the claim until resolution and ensuring no remaining balance

• Keeping the client informed—without requiring her to make a single follow-up call

The Results

The claim was reprocessed correctly, the cost share was eliminated, and the outstanding bill was waived in full.

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"I don’t have time to chase down doctors’ offices or insurance companies. Having Emry handle this from start to finish was a huge relief. They caught and fixed the issue before I had to lift a finger—truly white-glove service." – Emry Concierge Client

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Even when everything should be covered, billing errors happen. Emry Concierge makes sure they don’t become your burden.  Let’s talk.

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