Injury Didn’t Interrupt the Vacation—Because Every Detail Was Handled

Background

A former Fortune 500 CEO was vacationing in Montana when he suffered a leg injury while skiing. The emergency room visit was covered, but the aftercare spanned two months — requiring ongoing physical therapy and follow-up appointments far from his home network.

While the client had nationwide coverage, he recognized the complexity of navigating an unfamiliar healthcare system and knew he needed expert support to manage the logistics—verifying benefits, identifying trusted local providers, tracking copays, and ensuring proper insurance follow-up.

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How Emry Concierge Helped

• Confirmed the client’s PPO benefits allowed for out-of-state treatment

• Identified top in-network physical therapy providers near the client’s rental home

• Navigated pre-authorization timelines and ensured the treatment plan aligned with coverage rules

• Verified copay structures and corrected overcharges (e.g., reconciliation of his account to verify cost sharing)

• Tracked receipts and reviewed billing weekly to ensure accurate processing

• Handled all insurance submissions and reimbursement follow-up, allowing the client to focus on recovery

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The Result

• Seamless, uninterrupted care across state lines

• Accurate claims and reimbursements without billing surprises

• 40+ hours of administrative time saved during a two-month recovery

• Zero time spent on the phone with providers or insurers — just like in other real-world examples of Emry’s travel healthcare support

“I just wanted to enjoy my time away — and I did.”

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Whether you’re managing wealth—or navigating your own healthcare costs—Emry Concierge can help. Let’s connect.

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