Spotlight on Carol Renee Burns, Concierge Healthcare Advocate

Introducing Carol Renee Burns, Concierge Healthcare Advocate at Emry Concierge. With more than 30 years in the healthcare industry, Carol brings a unique combination of clinical insight and administrative expertise to her role—offering clients the clarity, calm, and precision they need when navigating complex care or insurance issues.

Educational and Professional Expertise

Carol brings more than 30 years of experience in the healthcare industry, having held roles as a medical assistant, surgical coordinator, coder and billing compliance auditor. She’s worked both with patients and behind the scenes—securing urgent surgical authorizations, correcting billing errors, and reviewing claim denials to ensure timely payment and accurate coverage. Her well-rounded background gives her a unique ability to spot problems early and resolve them before they escalate.

Role at Emry Concierge

At Emry, Carol delivers concierge-level healthcare advocacy to clients and their families—supporting them through insurance navigation, billing issues, provider coordination, and more. Whether she's resolving a denied claim or managing pre-authorization for a procedure, Carol ensures no detail is overlooked and every client feels supported.

Why Emry Concierge?

For Carol, being part of the Emry community means working alongside a team of seasoned professionals with a shared commitment to helping clients navigate healthcare with less confusion and more confidence. She’s excited to be contributing her expertise to a mission-driven team focused on removing barriers to care and reducing healthcare stress for every family served.

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