Client Success: Emry Concierge Recovered More Than $20,000 in Missed Reimbursements

How a full claims audit turned a year of missed reimbursements into more than $20,000 back in a client's pocket.

A client came to Emry after noticing that reimbursements from their health insurance plan were consistently lower than expected.  

How We Helped

The client's dedicated Emry advocate took ownership of the situation immediately, running a full coordination-of-benefits review alongside a bill-by-bill claims audit. That audit surfaced a billing error, and a clear path to recover what it had cost the client.

• Reviewed coverage and coordination-of-benefits details for accuracy

• Audited bills, claims, and reimbursement history line by line

• Prepared and submitted redetermination requests and appeals

• Tracked every submission and followed through with the insurer until resolution

The Outcome

After roughly 90 days of persistent review and follow-up, the insurer corrected the affected claims. The client received more than $20,000 in reimbursements, including payments tied to bills over a year old.

The Value of Ongoing Oversight

The result was more than a corrected balance. It was the confidence that comes from knowing someone is finally watching the details, catching the errors, and following through until every claim is resolved.

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Even when everything should be covered, billing errors happen. Emry Concierge makes sure they don’t become your burden. Let’s talk.